Fraud Operations Executive

  • Finance
  • Nairobi, Kenya

Fraud Operations Executive

Job description

Wefarm is the world’s largest platform connecting the small-scale farming community. Millions of farmers, retailers, and brands come together on Wefarm to grow their businesses.

Small-scale farming is one of the largest and most important industries in the world, with over one billion people globally involved in it. We’re working towards connecting this community so small-scale farmers can gain a better position in global agricultural supply chains. Some of the world’s leading VCs are backing us on this mission, including True Ventures in Silicon Valley.

Since our launch in 2015, we’ve grown to serve 2.2 million farmers across Kenya, Uganda, and Tanzania. Our platform has facilitated the (free) exchange of over 18 million messages to share knowledge, generated over $20 million in marketplace sales, and sold nearly half a million products. So far, we’ve partnered with 100+ brands to give our members fair prices on the quality products they are looking for.

Our next milestone is to have 100 million farmers benefiting from Wefarm. Join us and be part of our mission to build an ecosystem for global agriculture, with the farmer at the centre.


The Role

Wefarm is looking for an energetic and organised operations professional with excellent analytical skills to conduct investigations at the desk and in the field into fraud and other risks in our East African markets and operations. You will combine your data analysis and people skills to gather and assess different types of information, building detailed understanding of fraud risk and its root causes.


What you’ll do

  • Gather information on fraud and other risk from a range of quantitative and qualitative internal and external data sources, and potentially in the field, including via face to face or telephone interviewing
  • Collate and analyse gathered information to produce deep insights and reasoned, evidence led conclusions about fraud risk in our African markets and operations
  • As an important member of our in-country team, you will collaborate closely with commercial country management and field teams to gather, analyse and share information about fraud risk effectively.
  • Ensure a professional level of record keeping and case management in all investigations
  • Support the Head of Fraud & Risk with wider fraud prevention initiatives, e.g. delivery of training, targeted communication
  • Support the Head of Fraud & Risk in other community protection matters, e.g. Spam detection and other violations of Wefarm’s community guidelines and standards


About you

You will be passionate about our social mission, and comfortable operating in a dynamic multi-national start-up environment. You will be an energetic self-starter, with a tenacious mindset who is driven to understand human behaviours and root cause at the heart of your inquiries. Technologically savvy, you will be comfortable working with big numerical datasets and business intelligence tools to develop insightful analysis and commentary. Your investigative work will be highly organised and methodical. You will also need to be a confident and skilled communicator, able to network in person in the office and gather information from colleagues or partners in the field, and ultimately produce written reports and presentations to a very high standard.


Job requirements

  • Gather information on fraud risk from a range of quantitative and qualitative internal and external data sources, and in the field, including via face to face or telephone interviewing.
  • Collate and analyse gathered information to produce deep insights and reasoned, evidence led conclusions about fraud risk in our African markets and operations
  • As an important member of our in-country team, you will collaborate closely with commercial country management and field teams to gather, analyse and share information about fraud risk effectively.
  • Ensure a professional level of record keeping and case management in all investigations
  • Support the Head of Fraud & Risk (based in London) with wider fraud prevention initiatives, e.g. delivery of training, targeted communication
  • Support the Head of Fraud & Risk in other community protection matters, e.g. Spam detection and other violations of Wefarm’s community guidelines and standards


Who you are

  • Professional experience in a data orientated analytical or investigative role
    • Desirable - professional training/qualifications in related topic e.g. data analysis, audit, or forensic accounting
  • Excellent investigative or analytical skills, able to collate and assess information for its reliability, and make sound, reasoned judgements from analysis of multiple quantitative and qualitative data sources.
    • Desirable - experience working with ‘big data’ stores, e.g. Snowflake, ability to run SQL queries
  • Comfortable with business intelligence tools, e.g. Tableau, Power BI
  • Business acumen, can understand business trends and drivers in the local context
    • Desirable - Knowledgeable about farming/agriculture in East Africa
  • People person, with strong emotional intelligence. Deeply empathetic with a fascination for the drivers of human behaviour. Able to work effectively in a diverse and multicultural workplace.
  • A naturally collaborative approach and great communicator who can easily build strong relationships and solve problems with cross functional teams. You’ll go out of your way to understand different needs and seek feedback.


Rewards package and remuneration

The total rewards package and remuneration will be based on experience and potential, but is highly competitive and will include share options. We believe in our team being not only the executors of Wefarm’s visions but the makers and owners of it!

As a global business, travel is essential to who we are, and will be a perk of the job. In addition, flexible working environment (within reason of course!), and we value spending time together - boarding the weekly lunch train, and frequent social events throughout the year.